Manage section is nothing else as Settings, where you can change some things in your chat window and adjust the look of it. Luckily they have plans on implementing them. Unfortunately, apps like feedback and survey, contact manager or remote support are still not working. For example helpdesk, e-commerce, CRM, communication, marketing automation, analytics and many more apps we can integrate our HappyFox with. We also have Apps section, where everything is filtered/divided by categories. In the reports, we can select the dates that interest us and export it to CVS if needed. We have also history, a list of agents, reports by an activity where we can check the number of chats, missed chats, average chat duration and satisfaction where we can see our chat ratings, average response time and first response time – which are all the metrics agents should work on. Starting from chats, then messages – I was nicely surprised that they have integration with Facebook Messenger, then we have visitors: and we can browse visitors by page, location, duration, agent and by a filter. The look of HappyFox Chats makes you want to click on each of their features in the menu. It’s a big plus since many live chat software have too much of everything on their websites. It’s very neat, simple, and makes me calm. When the box disappeared, I was introduced to the dashboard. I was curious if “inviting my colleagues” means recommending the product on social media but it turned out it was about adding more agents to the chat. When I finished my installation, a little box popped out on my screen: “Let’s get started and set up your account.” I could take a quick tour, add HappyFox Chat to my website or invite my colleagues. I must say, creating an account was simple and pleasant and there’s no credit card required. Wi th ro un du ps of th e be st ap ps an d to ol s fo r cu st om er su pp or t, id ea s on how to automate tedious parts of support, tips on documenting yo ur pr od uc ts we ll, an d gui de s fo r ge tt ing ou t of th e sti ck ie st customer support situations, it’s the guide you need to ace customer support from day one.HappyFox Chat is a live chat software that allows you to “never miss an opportunity to help customers better.” As you enter their website, you can see two buttons in the middle: “start free trial” and “watch how it works.” I decided to start my 14-day free trial first. In this eBook, you’ll learn what we’ve discovered about customer support-along with ideas from the support teams at Intercom, Trello, HubSpot, and more- with tips to help you offer the customer support possible. These benefits and more have kept customer support one of our most important focuses as Zapier has grown. It can be the best way for your team to learn about your customers’ needs, a crash course into every feature and problem in your tools, and one of the few ways to guarantee your customers are happy. Customer Support doesn’t have to be a terrible, repetitive job. That’s why you need to learn how to do customer support well. As long as you have customers, you’ll always have someone with a question to answer, a problem to solve, a bug they need fixed. Yet it’s an important thing to do-something that’s critical to your business’ success. Explaining the same things over and over again is annoying at best.
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